Words not often associated with the commercial cleaning sector. Perhaps that’s why one of the biggest challenges in the cleaning industry is staff retention. We know that cleaning can be a job that happens when everyone has gone home and where sometimes the work is only noticed when it’s done poorly. Along with this it’s usually paid at minimum wage so why would an employee stay if they also don’t feel valued?
At Ecocleen we like to mirror our hard-working cleaners and go above and beyond to reward them. We not only provide training but incentivise it with vouchers, we have a Cleaner of the Month scheme to reward excellence and we even celebrate orderly and tidy cleaning cupboards! We endeavour to never let excellent service go unnoticed.
But there is more that can be done, so along with rewarding our employees, Ecocleen are proud to be Living Wage Foundation Service Providers. We encourage all of our customers to opt-in to the Living Wage Foundation budget, so that we can pay our cleaners fairly for the service they are providing. We feel that it is important for our customers to understand that paying the Living Wage, along with being the right thing to do, makes good business sense.
As a national company we have a number of other initiatives to help staff feel valued.
- Cleaner of the month Awards, staff receive a certificate from their Regional Director and are celebrated all over Social Media.
- Love-to-Shop Vouchers for staff that complete their online training.
- Cleaning Cupboard Awards, Cleaning teams can enter for the cleanest cupboard competition every month for a chance to win a prize!
- Monthly newsletter to encourage positive communications, Feedback rewards, celebrating successful audits the list goes on!
Pat McCowie is our Tees Valley Regional Director, he puts his low staff turnover down to ensuring they feel supported by their managers, he has regular 1:1 meetings with staff, he is always available to speak to them and has a fantastic relationship with his management team.
Pat also puts this down to why his customers are so happy, they have the same staff on site who are loyal and provide an excellent service, happy staff = happy customers!